Privacy Policy

Coachstack, LLC ("Coachstack," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at coachstackhq.com or use our services.

Information We Collect

Information Collected Through the Coachstack Platform

When you use the Coachstack admin platform as a paying member, we collect and store additional information to power your growth workflow.

How We Use Your Information

We use the information we collect to:

• Evaluate your application for Coachstack Reserve
• Communicate with you about our services, your application status, and scheduled calls
• Send you The Coaching Flywheel newsletter if you subscribe
• Understand how visitors use our website so we can improve it
• Process payments for our services

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

AI Processing

The Coachstack platform uses third-party AI providers to generate and analyze content on your behalf.

• We use Anthropic's Claude API for text generation, including voice profiles, newsletter drafts, LinkedIn post drafts, content analysis, and sales call summaries.
• We use OpenAI's GPT Image API for image generation, including newsletter featured images and brand assets.
• Data sent to these providers is processed under their respective enterprise agreements and privacy policies.
• We do not use your data to train our own AI models.
• Per Anthropic's and OpenAI's API terms, customer data submitted through these APIs is not used to train their AI models.

Cookies and Analytics

We use Plausible Analytics, a privacy-friendly analytics tool that does not use cookies, does not collect personal data, and does not track you across websites. Plausible is compliant with GDPR, CCPA, and PECR. No cookie consent banner is needed because no cookies are set by our analytics.

Our website does not set first-party tracking cookies. However, third-party services embedded on our site (such as Beehiiv newsletter forms) may set their own cookies according to their respective privacy policies.

Third-Party Services

We use the following third-party services to operate our business. Each service has its own privacy policy governing how they handle your data:

• Supabase for database hosting, authentication, and file storage (including brand assets, avatars, and generated images)
• Resend for transactional email (account notifications, password resets, and platform alerts)
• Anthropic (Claude API) for AI text generation inside the platform
• OpenAI (GPT Image API) for AI image generation inside the platform
• LinkedIn when coaches authorize us to access their own LinkedIn account data through LinkedIn's OAuth flow
• Apollo.io for prospect enrichment and outbound sales workflows
• Beehiiv for managing our newsletter, The Coaching Flywheel, and newsletter delivery for member newsletters
• Cal.com for scheduling strategy calls and meetings
• Stripe for processing payments securely
• Vercel for website hosting and deployment
• Plausible Analytics for cookieless, privacy-friendly website analytics

Data Retention

We retain your application information for as long as necessary to evaluate your application and communicate with you about our services. If you are not accepted or choose not to proceed, we will retain your information for up to 12 months in case you wish to reapply, after which it will be deleted.

Newsletter subscriber data is retained by Beehiiv until you unsubscribe. You can unsubscribe at any time by clicking the unsubscribe link in any email.

For data stored inside the Coachstack platform, we apply the following retention rules:

• Coach profile and business data is retained while your subscription is active and is deleted within 30 days of cancellation, unless you request longer retention in case you reapply later.
• LinkedIn post history ingested with your authorization is retained for the life of your account and is deleted within 30 days of account closure or upon your request.
• AI-generated content (drafts, voice profiles, content plans, brand assets) is retained as active user data and is deleted when your account is deleted.
• Conversation history with the Assistant Coach is retained for 90 days by default and can be deleted earlier on request.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Request an export of all the data we hold about you inside the Coachstack platform
• Revoke your LinkedIn integration at any time, either through LinkedIn's own account settings or by contacting Coachstack support
• Request deletion of any AI-generated content or Assistant Coach conversation history on request
• Unsubscribe from our newsletter at any time
• Withdraw consent for any data processing based on consent

To exercise any of these rights, contact us at the email address below. We will respond to your request within 30 days.

LinkedIn Data Portability API

Coachstack has been approved for LinkedIn's Member Data Portability API (3rd Party) under app ID 230365238. Access to LinkedIn data through this API requires your explicit authorization through LinkedIn's OAuth consent flow.

This API is currently available only to LinkedIn members located in the EU, EEA, and Switzerland. Coaches outside the EU, EEA, and Switzerland who want to provide LinkedIn data to Coachstack can do so through alternative methods, including uploading a LinkedIn data export. Data accessed through this API is used solely for your own benefit inside the platform and is subject to the same retention and deletion rights described above.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: